The Agentic Enterprise and the Work We Never Understood
Before moving work into AI agents, ask whether you know what your people actually do. Lessons from outsourcing on the hidden knowledge that runs a business.
Before moving work into AI agents, ask whether you know what your people actually do. Lessons from outsourcing on the hidden knowledge that runs a business.
Around $1.5 trillion is going into AI, and perhaps 2% of it into people. Why AI transformation leaders need to give the humans time to catch up.
Every new technology tempts us to lift and shift the old way of working. Now it's happening with AI, and governance can't be copied from digital either.