Grant Ecker: The technology was always the easy part
Grant Ecker says the human side has melted into technology like butter into a steak. I'm not sure I've seen it melt.
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The truth about IT satisfaction: ratings and reality
IT satisfaction surveys say people are happy. The coffee machine says otherwise. What closed questions miss about how colleagues really feel about IT.
The operating model we’re promising and the one we’re still running
Boards are planning the operating model of the future while CIOs and COOs are still firefighting the one they run today.
Mario Michaels : Are architects losing the room?
Why technically brilliant architects lose the room, and the skill Mario Michaels says hiring never tests.
Surinder Lall : We started writing the prompt for AI more than fifteen years ago
The call centre scripts we wrote for consistency made work portable, and AI agents are where that same logic leads next.
Natasha McCabe :What does “It doesn’t work” really mean?
A CIO asked to just buy laptops went looking for the real problem instead. What we miss when we fulfil the order.
The Agentic Enterprise and the Work We Never Understood
Before moving work into AI agents, ask whether you know what your people actually do. Lessons from outsourcing on the hidden knowledge that runs a business.
Clive White : The Human Gap has no line in the budget
The contingency for the unknowns gets taken out at the start. Nine months in, you get the look. A conversation with Clive White on the human gap in transformation.
Lisa Avon : Pull on the Thread
Every transformation plan starts from the organisation as it was designed. But the one that runs on a Monday morning is held together by people quietly compensating for gaps nobody drew on the plan. On Whatever Next? Unplugged, Lisa Avon explains what you find when you pull the thread.
Welcome to The Human Gap, and the elephant in the room.
What we’ve built, why it matters, and an online session on 28 October to finally talk about it.