Dashboards say three or four out of five. The water cooler says meh. Why designing for humans isn't the same as transforming the human system
Lessons from co-authoring the ITIL Version 5 Experience module, and why a service can meet every target and still leave the people using it frustrated
The Unseen and Unsaid · A 90 second check
You already know the meeting where everyone nodded and nobody believed it. The question is what you do in the room you’re actually in. Fifteen statements. Three honest scores.
Your result
What this means
Your Monday move
You already know. Come and do something about it.
The Unseen and Unsaid
Two hours · Online
Book your placeTwo voices, and the conversation most rooms won’t start. Dates are on Eventbrite.
Lisa Woodall and Simon Payne · The Unseen and Unsaid · Part of The Human Gap
The Snapshot
Think of one transformation you’re close to. Answer ten questions about what’s actually happening, not what the plan says, and see where the gap may be forming.
Your Snapshot
The Snapshot draws on The Five Human Lenses of Transformation™, developed by Lisa Woodall. Nothing you entered has been saved or sent.