Rachel Higham : Forget Technical Debt, is Human Debt the Biggest Challenge for a CIO?
Technical debt has a budget line. Human debt doesn't. Why decades of distance between IT and the people it serves now put AI transformation at risk.
Day September 22, 2026
Human-Centred Is Everywhere. So Why Does Transformation Still Feel… Meh?
Dashboards say three or four out of five. The water cooler says meh. Why designing for humans isn't the same as transforming the human system
Darryl Carr : The Human Thread Is Already There. Are You Following It?
When the technology is deployed, what's left is people. Darryl Carr on community, and why the human experience of change needs an owner from day one.
When Technology Forgets the Human: Architects Urged to Rethink the Future of Transformation
From a keynote to 200 enterprise architects: what technology is really for, why IT feels meh, and why transformation only sticks when people do
Human-Aware Isn’t Human-First
Enterprise architecture is increasingly human-aware. But until it starts from the lived experience of Monday morning, it isn't yet human-first.
The Problem AI Transformation Leaders Can’t Keep Ignoring
Around $1.5 trillion is going into AI, and perhaps 2% of it into people. Why AI transformation leaders need to give the humans time to catch up.
What It Takes to Make IT Feel as Good as It Functions
Lessons from co-authoring the ITIL Version 5 Experience module, and why a service can meet every target and still leave the people using it frustrated
Stop the Lift-and-Shift: Why We’re Repeating the Same Mistake with AI
Every new technology tempts us to lift and shift the old way of working. Now it's happening with AI, and governance can't be copied from digital either.
Stop Treating the Business Change Manager as a Support Act
The Programme Manager holds the plan. The Business Change Manager holds the lived experience. Why sponsors need to listen to both, as equals.
Whynde Kuehn: What If We Actually Built the World We Keep Describing?
Whynde Kuehn on why AI should start at the strategy table, not the tech stack, and how to design for the organisation you actually want to become.