Grant Ecker: The technology was always the easy part
Grant Ecker says the human side has melted into technology like butter into a steak. I'm not sure I've seen it melt.
Grant Ecker says the human side has melted into technology like butter into a steak. I'm not sure I've seen it melt.
Boards are planning the operating model of the future while CIOs and COOs are still firefighting the one they run today.
Why technically brilliant architects lose the room, and the skill Mario Michaels says hiring never tests.
The call centre scripts we wrote for consistency made work portable, and AI agents are where that same logic leads next.