Natasha McCabe :What does “It doesn’t work” really mean?
A CIO asked to just buy laptops went looking for the real problem instead. What we miss when we fulfil the order.
Tag CIO
The Agentic Enterprise and the Work We Never Understood
Before moving work into AI agents, ask whether you know what your people actually do. Lessons from outsourcing on the hidden knowledge that runs a business.
Rachel Higham : Forget Technical Debt, is Human Debt the Biggest Challenge for a CIO?
Technical debt has a budget line. Human debt doesn't. Why decades of distance between IT and the people it serves now put AI transformation at risk.
What It Takes to Make IT Feel as Good as It Functions
Lessons from co-authoring the ITIL Version 5 Experience module, and why a service can meet every target and still leave the people using it frustrated