Natasha McCabe :What does “It doesn’t work” really mean?
A CIO asked to just buy laptops went looking for the real problem instead. What we miss when we fulfil the order.
Tag Employee Experience
Lisa Avon : Pull on the Thread
Every transformation plan starts from the organisation as it was designed. But the one that runs on a Monday morning is held together by people quietly compensating for gaps nobody drew on the plan. On Whatever Next? Unplugged, Lisa Avon explains what you find when you pull the thread.
Human-Centred Is Everywhere. So Why Does Transformation Still Feel… Meh?
Dashboards say three or four out of five. The water cooler says meh. Why designing for humans isn't the same as transforming the human system
Darryl Carr : The Human Thread Is Already There. Are You Following It?
When the technology is deployed, what's left is people. Darryl Carr on community, and why the human experience of change needs an owner from day one.
What It Takes to Make IT Feel as Good as It Functions
Lessons from co-authoring the ITIL Version 5 Experience module, and why a service can meet every target and still leave the people using it frustrated