The Agentic Enterprise and the Work We Never Understood
Before moving work into AI agents, ask whether you know what your people actually do. Lessons from outsourcing on the hidden knowledge that runs a business.
Tag Enterprise Architecture
Lisa Avon : Pull on the Thread
Every transformation plan starts from the organisation as it was designed. But the one that runs on a Monday morning is held together by people quietly compensating for gaps nobody drew on the plan. On Whatever Next? Unplugged, Lisa Avon explains what you find when you pull the thread.
Human-Centred Is Everywhere. So Why Does Transformation Still Feel… Meh?
Dashboards say three or four out of five. The water cooler says meh. Why designing for humans isn't the same as transforming the human system
When Technology Forgets the Human: Architects Urged to Rethink the Future of Transformation
From a keynote to 200 enterprise architects: what technology is really for, why IT feels meh, and why transformation only sticks when people do
Human-Aware Isn’t Human-First
Enterprise architecture is increasingly human-aware. But until it starts from the lived experience of Monday morning, it isn't yet human-first.
The Problem AI Transformation Leaders Can’t Keep Ignoring
Around $1.5 trillion is going into AI, and perhaps 2% of it into people. Why AI transformation leaders need to give the humans time to catch up.