Rachel Higham : Forget Technical Debt, is Human Debt the Biggest Challenge for a CIO?
Technical debt has a budget line. Human debt doesn't. Why decades of distance between IT and the people it serves now put AI transformation at risk.
Tag Human-Centred Design
Human-Centred Is Everywhere. So Why Does Transformation Still Feel… Meh?
Dashboards say three or four out of five. The water cooler says meh. Why designing for humans isn't the same as transforming the human system
When Technology Forgets the Human: Architects Urged to Rethink the Future of Transformation
From a keynote to 200 enterprise architects: what technology is really for, why IT feels meh, and why transformation only sticks when people do
Human-Aware Isn’t Human-First
Enterprise architecture is increasingly human-aware. But until it starts from the lived experience of Monday morning, it isn't yet human-first.