The truth about IT satisfaction: ratings and reality
IT satisfaction surveys say people are happy. The coffee machine says otherwise. What closed questions miss about how colleagues really feel about IT.
Tag Leadership
Surinder Lall : We started writing the prompt for AI more than fifteen years ago
The call centre scripts we wrote for consistency made work portable, and AI agents are where that same logic leads next.
Clive White : The Human Gap has no line in the budget
The contingency for the unknowns gets taken out at the start. Nine months in, you get the look. A conversation with Clive White on the human gap in transformation.
Human-Aware Isn’t Human-First
Enterprise architecture is increasingly human-aware. But until it starts from the lived experience of Monday morning, it isn't yet human-first.
The Problem AI Transformation Leaders Can’t Keep Ignoring
Around $1.5 trillion is going into AI, and perhaps 2% of it into people. Why AI transformation leaders need to give the humans time to catch up.
Stop Treating the Business Change Manager as a Support Act
The Programme Manager holds the plan. The Business Change Manager holds the lived experience. Why sponsors need to listen to both, as equals.
Whynde Kuehn: What If We Actually Built the World We Keep Describing?
Whynde Kuehn on why AI should start at the strategy table, not the tech stack, and how to design for the organisation you actually want to become.