Rachel Higham : Forget Technical Debt, is Human Debt the Biggest Challenge for a CIO?
Technical debt has a budget line. Human debt doesn't. Why decades of distance between IT and the people it serves now put AI transformation at risk.
Technical debt has a budget line. Human debt doesn't. Why decades of distance between IT and the people it serves now put AI transformation at risk.
Dashboards say three or four out of five. The water cooler says meh. Why designing for humans isn't the same as transforming the human system